Package Change Policy
To ensure we can properly prepare for every scheduled property shoot, package changes must be requested at least 48 hours before the scheduled shoot time.
Changes 48 Hours or More Before the Shoot
Clients may upgrade, downgrade, add, or remove services from their package at no additional change fee, provided the request is made at least 48 hours before the scheduled shoot.
Any resulting difference in package pricing will be adjusted accordingly.
Changes Within 48 Hours of the Shoot
Package changes requested less than 48 hours before the scheduled shoot may be subject to a 25% package change fee, based on the original package price.
This fee helps cover the additional scheduling, preparation, staffing, equipment, and operational adjustments required to accommodate last-minute changes.
Same-Day Changes
Changes requested on the day of the shoot or after the photographer has been dispatched may be subject to a 50% change fee, depending on the nature of the requested change.
Additional services that require extra time, equipment, personnel, or post-production may also incur their applicable service fees.
Upgrades
If you would like to upgrade your package within 48 hours of the shoot, we will always do our best to accommodate the request. The applicable change fee may still apply due to the short notice.
Downgrades or Removal of Services
Downgrading or removing services within 48 hours of the shoot may still be subject to the applicable change fee. Any refund or credit resulting from the package reduction will be calculated after the change fee is applied.
Our Goal
We understand that plans can change, and we will always do our best to accommodate our clients whenever possible. This policy simply allows our team and photographers enough time to prepare, schedule resources, and deliver the quality of service our clients expect.
We appreciate your understanding and cooperation!